Customer Self-Service
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Last Updated:
January 7, 2023
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Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Pricing Plans


<h5>$19.00 Contact Us</h5>

<ul><li>Incident Management</li><li>Knowledge Base</li><li>Self Service Portal</li><li>SLA Management</li><li>Workflow Automator</li><li>Orchestration</li><li>Access Controls Starter</li><li>Analytics Starter </li><li>Multiple Portal Languages</li><li>Custom SSL</li><li>Marketplace Apps</li><li>Mobile Apps</li><li>1000 Orchestration transactions/mo/account</li></ul>


<h5>$49.00 Contact Us</h5>

<ul><li>Everything in STARTER and…</li><li>Service Catalog</li><li>Asset Management - 100 free assets</li><li>Purchase Order Management</li><li>Employee Onboarding</li><li>Portal Customization</li><li>MSP Mode</li><li>Multiple SLAs</li><li>Business Rules</li><li>Approval Workflows</li><li>Business Hours</li><li>2000 Orchestration transactions/mo/account</li></ul>


<h4>$89.00 Contact Us</h4>

<ul><li>Everything in GROWTH and…</li><li>Problem Management</li><li>Change Management</li><li>Release Management</li><li>Project Management</li><li>Software License Management</li><li>Contract Management</li><li>Alert Management</li><li>Analytics Pro</li><li>Access Controls Pro</li><li>Team Dashboards</li><li>IP Range Restrictions</li><li>5000 Orchestration transactions/mo/account</li></ul>


<h4>$109.00 Contact Us</h4>

<ul><li>Everything in PRO and…</li><li>Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account</li><li>Freddy Agent Assist</li><li>Sandbox</li><li>Audit Logs</li><li>HIPAA Compliance</li><li>Dedicated Customer Success Manager</li><li>20,000 Orchestration transactions/mo/account</li></ul>

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