Best Online Reputation Management Software & Solutions in 2023

If you’re new to the world of online reputation management, you might feel a little overwhelmed by all the available software options out there. There are lots of different vendors in this space, each with its own set of features and pricing models.It can be tricky to figure out what software is right for your business. What should you look for when choosing between different vendors? Let’s take a closer look at some of the important considerations you need to make before committing to a particular vendor:

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💯 Top rated in Marketing

🔥 Trending Marketing in 2023

Podium is an all-in-one marketing and communication platform built to help local businesses win. Over 100,000 businesses like yours use Podium to grow their business, connect with the modern customer, and simplify operations.
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No available pricing
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💯 Top rated in Marketing

🔥 Trending Marketing in 2023

BrightLocal is a dedicated local SEO platform. Its powerful local SEO tools and reports allow agencies and brands to improve local rankings, generate more traffic and leads from local search, and manage reviews/reputation. Over 5,000 innovative agencies and brands like iProspect, Mediacom, Hilton and Ikea trust BrightLocal to improve their local search visibility through its industry-leading platform. These companies achieve this through BrightLocal's SEO Audits and Reports, Local Listing Service, and Online Reputation Management solution. With BrightLocal, customers experience better local search results, a huge portion of time saved, and a cleaner way to showcase local search success to key stakeholders. Plans start from $29/month, with a free 14-day trial available with no card required. G2's audience of users has ranked BrightLocal as a Winter 2022 software leader.
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💯 Top rated in Marketing

🔥 Trending Marketing in 2023

SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, and Anytime Fitness to scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation. For more information on how SOCi can help fuel your localized marketing success - visit us at www.meetsoci.com or message us at hello@meetsoci.com. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more.
No-Trial
Free Trial
Impact-Driven
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No available pricing
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💯 Top rated in Customer Service

🔥 Trending Customer Service in 2023

Headquartered in Portland, Oregon, ClearlyRated is a team of people who believe it's good business for B2B service providers to place the client experience at the heart of their growth strategy. Part satisfaction survey, part industry award, part ratings-based online profile - ClearlyRated helps B2B service providers leverage the Net Promoter® Score to maximize service quality and amplify the voices of their most loyal clients. The process is simple, the results are exponential. 1. Survey clients and talent with an NPS survey designed for your industry 2. Easily identify and efficiently address client and candidate service issues 3. Gather testimonials and shout outs from clients and talent who love you 4. Build online reputation with client ratings on ClearlyRated.com 5. Differentiate by earning a 'Best of' industry award
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💯 Top rated in Marketing

🔥 Trending Marketing in 2023

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
No-Trial
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No available pricing
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💯 Top rated in Commerce

🔥 Trending Commerce in 2023

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. According to a new commissioned study conducted by Forrester Consulting on behalf of Bazaarvoice, businesses who partner with Bazaarvoice can expect to see a 400% return on their investment. The study, which interviewed decision-makers at nine different companies who have experience working with Bazaarvoice, found that the initial investment is returned in just three months or less. Find out what working with Bazaarvoice could mean to your business. Read the full study below in the official downloads section. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia. For more information, visit www.bazaarvoice.com
No-Trial
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Impact-Driven
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No available pricing
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