Best Live Chat Software & Solutions in 2023

Live chat software has become an increasingly popular way to engage with customers and prospects. It provides an efficient and effective way to address customer inquiries and complaints in real-time, without having to invest in a physical customer service team. Finding the right live chat software can be a challenge; there are so many options available, and each one has its own unique features and functionality.

To ensure you select the best possible software for your business, it’s important to consider the features, cost, ease of setup, and customer service support available. With the right live chat software, you can provide your customers with an amazing experience that will keep them coming back for more.

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Gladly is a radically personal customer service platform and the only one built around people, not cases or tickets. We turn customer service agents into heroes by giving them one lifelong, channel-independent conversation with all the context needed to build lasting connections and loyalty. With Gladly, brands like Ralph Lauren, Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and more have grown customer brand loyalty and increased customer lifetime value while creating happier, more efficient, and empowered service teams. Loyalty through service. See how Gladly can help your brand achieve this at http://www.gladly.com.
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Podium is an all-in-one marketing and communication platform built to help local businesses win. Over 100,000 businesses like yours use Podium to grow their business, connect with the modern customer, and simplify operations.
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The trusted leader in text marketing, SlickText helps create valuable connections with your customers through targeted, action-driven text messages. Over 15,000 brands rely on SlickText because of its powerful software and easy-to-use platform. With SlickText, subscriber growth is easy with tools like website popups, landing pages, custom QR codes, and third-party integrations. You'll be able to engage your audience in meaningful ways that make mass text messaging personal so you can build loyalty and action. Our automated workflow tool allows you to create automated SMS sequences that engage with people one-on-one. No coding required. SlickText is known for an intuitive, easy to navigate platform coupled with responsive customer service. Their knowledge of compliance and best practices helps them actively create wins for their users.
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ActiveCampaign gives businesses of all sizes access to 750+ pre-built automations that combine transactional email and email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text.
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Trusted by over 300,000 businesses worldwide, Sendinblue is an all-in-one marketing platform for engaging with your contacts and building better customer relationships through targeted and meaningful communication. Cover your entire marketing funnel with our all-in-one solution for marketing automation, email marketing, SMS marketing, chat, Facebook Ads, CRM and for sending transactional messages via email and SMS. Sendinblue's real power comes from the flexible and versatile marketing automation platform. The Sendinblue Tracker script lets you track web behavior from your contacts and use this information, as well as email engagement and data from your contacts, to create complex automation workflows that can save you time and help you scale and grow your business with no work at all. Sendinblue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Sendinblue offers free accounts that allow you to send up to 300 emails per day (9,000 emails per month) 100% free. As your business grows, you can upgrade to a plan that meets your needs without breaking the bank. Send up to 100,000 emails per month for just $65 -- or send even more emails at low prices. You are a large sender or have more specific needs? That is why Sendinblue has developed an Enterprise solution, a custom plan tailored to suit your needs and scale with you. Learn more about our paid plans, pay-as-you-go options, and pricing for SMS credits here: www.sendinblue.com/pricing
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Netcore Email API is a cloud-based email delivery service helping businesses send their important emails like notifications, newsletters, updates, etc. Everyone loves our Email API because it focuses on what matters: deliverability, pricing, and good analytics. Our highly scalable platform is capable of delivering billions of emails every hour with the best inbox rates. Easy integration and disruptive pricing model make Netcore Email API the ideal email delivery partner for both burgeoning startups and industry bigwigs. You can choose between SMTP or HTTP API. We are on the leader's board in transactional email and email deliverability.
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SendGrid makes it simple and stress-free to communicate with your customers. Our technology and expertise helps senders save time, scale their business, and succeed in an ever-changing email landscape. We are trusted by over 80,000 customers globally - big and small - to send over 45 billion emails every month. We help developers send with confidence by providing: FAST AND FRIENDLY INTEGRATION SendGrid's optimized integration tools and standardized API were built by developers for developers to make integrating with SendGrid a breeze. Interactive API reference, open source libraries in 7 languages, and clear setup flow help you get your first email out in 5 minutes or less. SendGrid's RESTful APIs are built on HTTP and return JSON for straightforward implementation. DELIVERY AND SCALE YOU CAN TRUST SendGrid provides powerful performance to accomplish your goals—proven at scale for senders like Uber. With 99.95% platform and API uptime, we’re available when they need us. Processing over 45 billion emails every month, our custom MTA can support your growth. We help optimize your email delivery by maintaining relationships with key email ecosystem influencers, and providing key delivery tools. TOOLS AND INSIGHTS TO EMPOWER YOU Know more about your sending and safely share your SendGrid account so you don’t have to waste time pulling data and putting out fires. Use SendGrid email templates and review stats in the UI to easily collaborate with your team. Maintain delivery visibility and troubleshoot with ease with our enhanced email activity feed. HELP WHEN YOU NEED IT When the unavoidable problem strikes, we’re your partner in getting your program back where you need it. Our 24/7 technical Support Team is knowledgeable and on-call to help, or solve it yourself with concise how-to content in the SendGrid Knowledge Center. Whether you want help optimizing your initial implementation, a quick one-time consultation, or ongoing advice, our expert services are here to optimize your email program.
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Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
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What is live chat software?

Live chat software is a type of customer service software that allows businesses to communicate with their customers in real-time. It’s a great way to provide customers with support, answer questions, and increase customer satisfaction.

Live chat software typically consists of a widget that is placed on your website or mobile app. When customers click on the widget, they can start a conversation with your support team or customer service reps. The conversation is usually done in a text-based format, but some live chat software products also allow for audio and video chats.

The advantages of having live chat software are numerous. For one, it allows customers to get answers to their questions quickly, without having to wait for a response from email or phone customer service. It also helps reduce customer wait times and improves customer satisfaction. Additionally, live chat software often includes features such as automatic responses and canned answers, which can help streamline the customer service process.

Overall, live chat software is an invaluable tool for businesses that want to provide top-notch customer service and increase customer satisfaction. It’s an easy way to provide support and answer questions in real-time, which can be a huge benefit for businesses.

How does live chat software work?

Live chat software is a type of communication software that allows people to communicate in real-time, usually via text or voice chat. It's typically used for customer service, but can also be used for other types of communication, such as team collaboration.

Live chat software usually works by connecting two or more people, either through an app or website. On the client side, users log in to the app or website and enter their name and contact information. Then, depending on the software, they are connected to an available representative or team member.

Once connected, the user and representative can start to communicate in real-time. This could be done through text or voice chat depending on the software and user preferences. Additionally, some live chat software include features such as file sharing, video conferencing, or automated responses.

The live chat software can also store the conversation history and other customer information, making it easier for customer service representatives to access customer data when needed. This data can be used to provide more personalized customer service experiences.

Live chat software is an easy and convenient way to communicate with customers and colleagues in real-time and can be a great tool for customer service, team collaboration, and more.

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