Best Customer Journey Mapping Software & Solutions in 2023

Lucidspark is a cloud-based virtual whiteboard where teams can work together creatively in real-time. Created by Lucid Software, the intuitive digital canvas allows teams to effectively brainstorm, collaborate and align on new ideas and organize collective thinking into actionable next steps. Top businesses use Lucid's visual collaboration products worldwide, including customers such as Google, GE, and NBC Universal. Since the company's founding, it has received numerous awards for its product, business, and workplace culture.

Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

CleverTap helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and life-time value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product. The platform is powered by TesseractDB™ - world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including Gojek, ShopX, Canon, Electronic Arts, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. CleverTap is headquartered in Mountain View, with presence in San Francisco, New York, London, Amsterdam, Sofia, Dubai, Mumbai, and Singapore. More info at https://clevertap.com/

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single collaborative system. Teams from across the organization, from IT and product management to marketing and compliance, can understand user struggles, visualize the customer journey and optimize every step. Hundreds of enterprises across multiple industries choose Glassbox for easy, secure and private cloud-based deployments. Glassbox was established in Israel in 2010 and is now located across the globe with offices in London, New York and Tel Aviv and over 250 employees worldwide. For more information, follow us on Twitter @GlassboxDigital or on our website, glassbox.com.

Contentsquare moves beyond traditional analytics to enable an unprecedented understanding of the customer experience that transforms your business. With intuitive technology that reveals the behavior, intent and attitude of any and every user, we enable businesses to deliver more human experiences quickly, while ensuring privacy and accessibility. This results in faster growth, greater agility and happier customers. We power the new digital experience, made more human.

Catalyst is an intuitive and flexible Customer Success Platform built by CS Leaders for CS teams, backed by the world's leading investors. We help Customer Success teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth. Catalyst provides robust integrations, flexible platform configuration, intuitive easy-to-adopt workflows, and deep CS expertise to overcome the most daunting roadblocks on the path to driving retention, scaling CS teams, and bringing Customer Success to the center of an organization. Learn more at https://catalyst.io For real-time updates, please follow us at - https://twitter.com/CatalystIO