Best CRM Software & Solutions in 2023

Customer relationship management (CRM) software is an application that businesses use to streamline and manage their sales processes and customer interactions. With the growing importance of digital channels, CRM has become a crucial tool for any business that sells products or services online.

‍Users require a system which can capture all customer data from various sources and make it accessible on demand in one central location, so that everyone in the organization has the same information about each customer at their fingertips.

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#10
No-Trial
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$0 - $19/mo
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ClickUp is an all-in-one productivity platform. It’s the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights.
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#10
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Built on top of monday.com Work OS, monday sales CRM empowers business owners and sales teams to manage all aspects of their sales cycle and customer data in one centralized place. The platform gives sales teams full control over their sales pipeline, allows them to manage contacts and accounts, streamlines post-sales processes and sales enablement, and lets them build no-code customizable dashboards to easily see the whole picture. monday sales CRM integrates with most sales apps and tools to ensure work is done as efficiently as possible.
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#10
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The trusted leader in text marketing, SlickText helps create valuable connections with your customers through targeted, action-driven text messages. Over 15,000 brands rely on SlickText because of its powerful software and easy-to-use platform. With SlickText, subscriber growth is easy with tools like website popups, landing pages, custom QR codes, and third-party integrations. You'll be able to engage your audience in meaningful ways that make mass text messaging personal so you can build loyalty and action. Our automated workflow tool allows you to create automated SMS sequences that engage with people one-on-one. No coding required. SlickText is known for an intuitive, easy to navigate platform coupled with responsive customer service. Their knowledge of compliance and best practices helps them actively create wins for their users.
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#10
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ActiveCampaign gives businesses of all sizes access to 750+ pre-built automations that combine transactional email and email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text.
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SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, and Anytime Fitness to scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation. For more information on how SOCi can help fuel your localized marketing success - visit us at www.meetsoci.com or message us at hello@meetsoci.com. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more.
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#10
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$0 - $1200/mo
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$0 - $1200/mo
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Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams.
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#10
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$0/mo - $24.80/mo
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Wrike is a collaborative work management platform that helps companies do their best work, no matter where their employees are based. Remove barriers, find clarity, exceed goals!
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Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
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A fast and scalable email service provider, for sending transactional and marketing emails and viewing reports on email delivery. Complexities such as reputation monitoring, SPF and DKIM are professionally managed for each customer. Native-English speaking support is available worldwide (agents in the USA, UK, Australia, and New Zealand). Servers are also located around the world, meaning fast connection speeds and network redundancy.
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#10
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Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update. Accelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders to run the business and professionals to focus on the most important work. By harnessing powerful automation, managers are enabled to deliver projects on-time and within budget with ease. Accelo's up-to-date and secure analytics gives leaders the confidence to make smart decisions, ensuring the growth and prosperity of the business.
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What is a CRM software?

A CRM (Customer Relationship Management) software is a powerful tool used to manage customer relationships. It helps businesses track customer information, sales, and marketing activities in one centralized system.

CRM software allows companies to keep track of customer interactions, including purchases, inquiries, and other activities. This helps them better understand their customers and tailor their services to meet their needs. The software also allows businesses to keep track of leads and potential customers and follow up with them accordingly.

CRM software typically includes features such as customer contact management, lead tracking, email marketing, analytics, and reporting. It can also provide automated processes for customer service and support.

CRM software helps organizations keep their customer relationships organized and up-to-date. By having a centralized system for managing customer data, businesses can improve their customer service, increase sales, and boost customer loyalty. As such, CRM software has become an essential tool for many businesses.

What are the 3 types of CRM?

CRM stands for customer relationship management and it's a way of managing customer interactions, data, and relationships. It's a way of connecting with customers to better understand their needs and preferences.

There are three main types of CRM: operational, analytical, and collaborative.

Operational CRM focuses on managing customer relationships from a day-to-day operational perspective. This includes activities like customer service, sales, marketing, and customer support. It also includes contact management, order and inventory tracking, and providing customer service.

Analytical CRM uses customer data to gain insights into customer behavior. It helps analyze customer trends so that you can make better decisions about how to target and engage with customers. It also helps with customer segmentation and campaign management.

Finally, collaborative CRM is focused on improving the overall customer experience. This includes activities like creating personalized experiences, giving customers more control over their data, and providing more options for communication with your customers. It also includes using technology to build customer loyalty, providing feedback loops for customers, and providing better customer service.

In short, these three types of CRM all have different focuses but have the same goal: to provide a better experience for customers and increase customer satisfaction. Hope this helps!

What are the benefits of CRM software?

CRM software can bring a lot of benefits to your business. It can help you better understand your customers and their needs, improve customer relationships, increase sales and lead to higher customer loyalty.

First and foremost, CRM software helps you better understand your customers and their needs. It allows you to store customer data in one central location, so that you can easily access it whenever you need it. This data might include customer contact information, purchase history, service issues, or any other pieces of information that would be useful for managing customer relationships. By understanding your customers better, you'll be able to better serve their needs and provide them with a more tailored experience.

Second, CRM software can help you improve customer relationships. It allows you to keep track of customer interactions, such as emails, phone calls, or in-person visits. This way you can easily follow up on leads and ensure that your customers are getting the support they need. Additionally, CRM software can automate tasks such as sending emails or text messages to customers, which can help you keep in touch with them even when you don't have time to manually reach out.

Third, CRM software can increase sales by allowing you to easily track leads and manage the entire sales process. You'll be able to see which leads are most likely to convert into sales and prioritize those leads first. Additionally, the software allows you to automate certain aspects of the sales process, such as sending out emails or tracking analytics. This can save you time and effort while helping you close more deals.

Finally, CRM software can lead to higher customer loyalty. By understanding your customers better and providing them with a tailored experience, they'll be more likely to stick with your business for the long term. Additionally, by automating certain tasks or sending out personalized messages, your customers will appreciate the effort you put into strengthening your relationship with them.

In conclusion, CRM software offers a lot of benefits for businesses of all sizes. It helps you better understand your customers and their needs, improve customer relationships, increase sales, and lead to higher customer loyalty. If you're looking for a way to improve your customer service and streamline your business operations, investing in CRM software is definitely worth considering.

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