Best Contact Center Quality Assurance Software & Solutions in 2023

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto's real-time enterprise solutions to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. With Balto, the results are astounding: - National General Insurance increased sales conversions by 16% - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Midwest Fidelity saw compliance violations drop 96% - EO Media Group reduced manager escalations by 95% Empower your agents and supervisors for happier customers, increased revenue, and better retention. Learn more at balto.ai