Customer Service
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Last Updated:
January 7, 2023
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ChurnZero's real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.

Pricing Plans



<ul><li>ChatOps integrations - Slack & Microsoft Teams</li><li>Your own private space hosted on stackoverflow.com</li><li>Structured and searchable knowledge base </li></ul>


<h5>$6.00 1 Per Teammate/mo</h5>

<ul><li>Single sign-on (SSO) with SAML</li><li>ChatOps integrations - Slack & Microsoft Teams</li><li>Your own private space hosted by Stack Overflow</li><li>Structured and searchable knowledge base </li><li>Fully searchable archive</li></ul>


<h5>$12.00 1 Per Teammate/mo</h5>

<ul><li>All the features of Basic plus…</li><li>Long-form knowledge with Articles</li><li>Additional integrations — ChatOps, Jira, GitHub & Okta</li><li>Group content together into Collections</li><li>Usage and adoption metrics</li><li>Priority customer support</li><li>Content Health feature</li></ul>


<h5>Contact Us</h5>

<ul><li>Premium features of Business plus…</li><li>Unlimited Teams within your instance</li><li>Flexible hosting options — cloud or on-premises</li><li>Robust read and write API</li><li>Your own customer success and community building representative</li><li>99.5% uptime SLA and priority support</li><li>Content Health feature</li></ul>

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