AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.
<h4>PLATFORM</h4>
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<ul><li>Unlimited email & web surveys</li><li>Desktop, smart TV & mobile dashboards</li><li>Coaching insights </li><li>Employee experience insights</li><li>User roles & role based permissions </li><li>Automated workflows </li><li>Enhanced security & data encription</li><li>Case management & escalations</li><li>Real-time notifications</li><li>Text Analytics</li><li>Dynamic survey experience </li><li>Client communications via Email or SMS</li><li>Branded email Domain</li><li>Dedicated Customer Success Manager </li><li>US based technical support team (Chat, Email or Zoom)</li><li>Unlimited JSON API access</li><li>Access to AskNicely customer experience Master Classes</li><li>30 Native integrations including: HubSpot, Intercom, ZenDesk, Qualtics, Zapier, ZohoDesk, Slack, Shopify, Vonigo, MixPanel, BigCommerce, Freshdesk, Results.com, PropertySuite</li></ul>
<h4>ADD ONS</h4>
<h5>Contact Us Per Year Contact Us</h5>
<ul><li> Additional Users</li><li>SMS surveys</li><li> Salesforce integration</li><li> Microsoft Dynamics 365</li><li>Regional data hosting: USA / Canada / Australia / Europe</li><li>Dedicated customer experience consultant services </li><li>White label survey experience</li><li> Single Sign-On (SSO)</li><li> Custom SLA</li></ul>
